Contact
Contact
All contact with Fact Investigation runs through the website. There is no phone line, email address or messaging handle to reach us on — this keeps every case documented, confidential and traceable from the first message.
If you have a case
Case enquiries go through case assessment
This is the fastest and most reliable route for anything specific to a situation you need investigated.
If your enquiry relates to a person, relationship, transaction or business you want looked into, use the case-assessment form rather than a general message. It asks the right questions up front — what you already know, what you want established, and which countries are involved — so your case can be reviewed properly the first time, without a back-and-forth to gather basic details.
Once submitted, your case is reviewed and you are sent a defined scope and price to consider. There is no obligation created by submitting an assessment.
Ready to describe your situation?
Case assessment takes a few minutes and is the quickest way to find out what can be established.
Go to Case AssessmentGeneral enquiries
General questions
Questions about pricing, process, methodology or confidentiality are answered on their own pages. If your question is really about a specific situation, it is still best handled through case assessment.
Before you submit
Many general questions are already answered in detail elsewhere on the site: turnaround and process on How It Works, cost on Pricing, research standards on Methodology, and data handling on Confidentiality. Checking there first often gives a faster answer than waiting for a reply.
If it's genuinely case-related
If your question depends on the specifics of your situation — what could realistically be found, roughly what it would cost, or how long it would take — the case-assessment form is the correct route, since it is reviewed with your actual details in front of the analyst rather than in the abstract.
What to include
What helps any enquiry move faster
- A clear one- or two-sentence statement of what you want to know
- Which country or countries are relevant to your situation
- Any names, usernames, links or documents you already have
- Whether your enquiry is time-sensitive
- Whether you have already submitted a case, and roughly when
Response expectations
What to expect after you submit
Have a situation you need looked into?
Skip the general enquiry and go straight to case assessment — it's the fastest way to get a specific answer.